Terms and Conditions

1. Scope of Application
These General Terms and Conditions apply to all orders placed by consumers and entrepreneurs through our online shop.
A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business, or profession.
An entrepreneur is a natural or legal person or a partnership with legal capacity who, when entering into a legal transaction, acts in the exercise of their trade, business, or profession.

2. Contractual Partner
The purchase contract is concluded with:
Carbon Web Kft.
Balassa utca 16.
5600 Békéscsaba, Hungary
Represented by: Managing Director Szatmári Tibor

3. Conclusion of Contract
By listing the products in the online shop, we make a binding offer to conclude a contract for these items.
The contract is concluded when you accept the offer for the goods in your shopping cart by clicking the order button.
Immediately after submitting the order, you will receive a confirmation by e-mail.

4. Prices and Shipping Information
All prices are final prices and include statutory VAT. Depending on the product category, the applicable VAT rate is 5% or 27%, which is indicated on the respective product page.
In addition to the stated prices, shipping costs apply. The amount of the shipping costs is shown separately during the order process and can be viewed at any time under “Shipping Information.”

5. Delivery Conditions
(1) Delivery is carried out by GLS exclusively to delivery addresses in Germany.
(2) The flat shipping rate is €4.99 per order. From an order value of €100, delivery within Germany is free of shipping charges.
(3) Delivery time is generally 2 working days after receipt of payment.

6. Payment Terms
(1) The following payment methods are generally available in our shop:
– Advance payment by bank transfer (Revolut Bank UAB)
– Revolut Pay
– Credit card via Revolut Pay
– Credit card via Shopify Payments
– Apple Pay
– Google Pay
(2) If you select advance payment, we will provide our bank details in the order confirmation. Delivery will take place after receipt of payment.

7. Retention of Title
The goods remain our property until full payment has been received.

8. Right of Withdrawal
Consumers have a statutory right of withdrawal. Further information can be found in our Withdrawal Policy.
For sealed goods that are not suitable for return for health protection or hygiene reasons, the right of withdrawal expires if the seal is removed after delivery.

9. Warranty and Liability for Defects
Statutory warranty rights apply. Consumers are entitled to the legal warranty rights for a period of two years from delivery of the goods.

10. Special Notes on Products

10a. Products for Professionals and Professional Use
Some of our range includes products intended exclusively for professional use by medical professionals (e.g. certain in vitro diagnostics – IVD).
By ordering such products, you confirm that you are authorized as a professional user to use them properly.
Use for self-testing is not permitted in these cases. The manufacturer/distributor assumes no liability for damages resulting from improper use.

10b. Products for Self-Testing
Some of our range includes products intended for self-use by laypersons (self-tests).
These products are CE-marked in vitro diagnostics for self-testing. Please read the instructions carefully and follow them exactly.
The test results do not replace a medical examination or diagnosis. In case of a positive or unclear result, consult a doctor or medical institution.
We accept no liability for damages arising from improper use.

10c. General Product Information
Always observe the instructions on the respective product packaging and the manufacturer’s user manuals.
Our products are intended solely for their designated use. We assume no liability for damages resulting from improper or non-designated use.
Nutritional or health products do not replace medical advice or treatment.
For electrical devices, the statutory warranty period of two years applies.

11. Liability
We are always liable without limitation for claims arising from damages caused by us, our legal representatives, or agents:
– in the event of injury to life, body, or health,
– in cases of intent or gross negligence,
– in the event of guaranteed commitments, where agreed,
– where the scope of the Product Liability Act applies.

In the event of a breach of essential contractual obligations, the fulfillment of which is necessary for the proper execution of the contract and on which the contractual partner may regularly rely, liability is limited to the foreseeable, typical contractual damage.
Otherwise, claims for damages are excluded.

12. Online Dispute Resolution
The European Commission provides a platform for online dispute resolution (ODR): https://ec.europa.eu/consumers/odr

13. Applicable Law and Jurisdiction
German law applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).
For consumers, this choice of law applies only insofar as it does not deprive them of the protection afforded by mandatory provisions of the law of the state in which they have their habitual residence.